Management

Serviced accommodation (SA), also known as short-term rental, is a form of renting a property to paying guests on a nightly basis rather than on a shorthold tenancy agreement. The 'serviced' part of SA includes additional services compared to a standard tenancy, such as professional housekeeping, linen services, all bills/utilities included, fully-equipped kitchens, free Wi-Fi, and more. We specialise in providing accommodation to business travellers, but guests may also stay for leisure, vacations, or emergency situations.

It is in our best interest to only accommodate guests that we trust are going to be respectful and look after our homes.

For both our guaranteed rent properties and the ones we look after on a management basis, everyone staying in the house goes through the same thorough pre-stay process.

We carefully vet our guests using advanced ID verification technology and a payment radar system that flags up any concerns.

In addition to the verification steps, we also have a number of additional measures in place to ensure the houses are looked after by our guests, from taking deposits, through to smart in-house sensors.

Yes, all of the properties under our responsibility are looked after excellently. We do this for 3 main reasons:

Respect – The most important reason is out of respect for our property partners. We couldn’t do what we do without you and looking after your properties in a diligent and thorough way is the least we can do. We are landlords ourselves, so we know how important it is to ensure the properties are looked after to hold their value.

Expectations – Our brand attracts a certain level of guest. These guests expect immaculate, well presented and reliable homes during their travels. Therefore we are required to professionally clean the homes and instantly address any maintenance or decorative issues that arise.

Financial – Ensuring the properties are presented in an excellent way to our guests means that they are also more likely to take better care of the home during their time there. This in turn results in fewer maintenance expenses for ourselves in the long-term.

Serviced accommodation management helps you manage your short-term rental property on various platforms. This includes listing creation and optimisation, guest communication, booking management, cleaning coordination, and more.

By using an Serviced Accommodation management company, you will save time and effort, maximise rental income, improve guest experience, receive professional cleaning and maintenance coordination, and gain peace of mind.

There are lots of Serviced Accommodation Management companies in the UK. If you’re looking for a management company for your Serviced Accommodation, finding one with a track record of high performance. Each management company has positives and negatives. We provide Serviced Accommodation landlords & owners with a hands-off, high performance approach, specialising in profitable medium-long-term stays.

Serviced Accommodation management companies generally charge between 15% to 25% of booking revenue. Our fees range from 17% to 20%, depending on the number of listings. There are Serviced Accommodation management companies that offer lower than 15%, however these will usually offer fewer services and you will need to be more involved in the management process.

Managing a serviced accommodation yourself can be challenging. It involves guest communication, cleaning schedules, after-hours emergencies, and maintenance needs, making it a demanding 24/7 job. Our serviced accommodation management service eliminates this stress. We handle everything from guest communication and cleaning coordination to maintenance and emergency response. You enjoy the benefits of rental income without the constant work. Focus on investing in great properties, and let us take care of the rest. Contact us today for a free consultation and discover how we can streamline your serviced accommodation operation and maximise your profits.

Yes, of course! It is your place to do as you wish. Simply let us know your dates and we will block the calendar for you. We do however recommend getting your dates blocked early, as once we have a booking, we won’t be able to cancel it.

Obviously the more you stay there yourself, the lower your profits will be. Therefore we recommend using your property for personal stays during the off-season.

Yes, you can cancel your agreement with us. We ask that you provide as much notice as possible. We will then hand your listings over to you. Please note that you will need to honour any existing bookings or cover any cancellation charges incurred from the OTAs.

We list all of our short-term rentals on all of the major booking sites. These are known as Online Travel Agents (or OTAs) in the industry and include but are not limited to Airbnb, Booking.com, Tripadvisor & Vrbo.

In addition to these, we also partner with corporate booking partners, such as Silverdoor and Situ to offer our properties to longer-term corporate and relocation guests as well.

Furthermore, all of the short term rental properties that we manage are available on our direct booking website which consistently generates over 50% of our bookings, saving you £1000’s in OTA commission and fees.

Earnings from serviced accommodation depend on the style, size, and location of your property. Generally, our property partners earn 3 to 5 times more revenue through Airbnb/short-lets compared to standard tenancies. However, Airbnb hosts incur higher costs than standard AST landlords. If you are curious about how much your property or portfolio could earn on Airbnb/as a short-let, we would be happy to provide a free valuation.